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Experience Giving FAQ

Experience Gifts Giving Information & FAQs

Xperience Days® represents an exciting concept in gift giving. We believe that gifts should be given, received and above all else Experienced.

Activity Gifts are fun, interesting, exciting or even relaxing activities. Experiences are Unique Gifts which range from the exhilarating to the refined, and all have been selected and designed for the first-time participant. When you purchase an Experience Gift, you are buying a Certificate for the recipient which may then be scheduled at their convenience.

Xperience Days® offers a range of over 1,500 Adventure Gifts across the US in over 50 major metro areas. We offer some familiar experiences such as Hot Air Balloon Rides and Spa Treatments; unusual activities including Segway Tours & Ghost Tours; and once in a lifetime experiences such as NASCAR Driving or incredible Air Combat Experiences.

We are constantly adding new experience gifts across the United States. To stay up to date with all of the exciting new experiences we add, please register for our Email Updates or view our new Experience Gifts. For those that can’t decide, Xperience Days Choice Certificates allow recipients to choose from a variety of Experiences Gifts within color-coded Choice Levels.

To enhance the overall gift experience, every Xperience Certificate® is beautifully presented in our specially designed presentation Gift Pack.

When you purchase an Xperience Certificate® or Xperience Choice Certificate® the Gift Pack will include:

  • A Personalized Gift Message
  • A Colorful Description of the Gift
  • A Guide to the Certificate Redemption & Reservation Process

We are committed to helping make dreams come true and are continually updating our offerings to ensure we bring you the most stimulating range of Experience Gifts available. Xperience Days® strives to make the entire gift giving and receiving process as easy and enjoyable as possible. Our Customer Service and Support is dedicated to helping customers give the perfect gift and enjoy and amazing experience. We look forward to making each gift unforgettable.

FAQs

Browsing

Why buy Xperience Certificates® or Xperience Choice Certificates®? Xperience Certificates® and Xperience Choice Certificates® make the perfect gift for family, friends, loved ones, colleagues, customers and associates. These unique activity gifts provide the recipient with an experience they will remember and value for a lifetime.

How do I find the Perfect Gift? There are several ways you can search for the perfect gift. You may browse through the gift categories, or use the Experience Gift Finder to search by price, category of experience or location. You may also use the keyword search located at the top of each page. Alternatively, you may call a Customer Service Representative at 866-973-7436 for friendly advice.

If you still can’t decide, then you also have the option to purchase Xperience Choice Certificate® and allow the recipient to select their own activity.

What can Xperience Choice Certificates® be redeemed for? Xperience Choice Certificates® are flexible and allow the recipient to choose from a selection of unique activities within the Color Choice Level of purchase. However, the recipient of an Xperience Choice Certificate® may also choose to apply their Certificate towards any activity offered because Xperience Choice Certificates® may be used as partial payment towards any experience offered.

Xperience Choice Certificate® recipients will need to pay the difference in the price if the chosen activity is higher in price than the value associated with their Xperience Choice Certificate®. However, a balance will be held in credit to be used against any future purchase if the price of the selected activity is less than the value associated with their original Xperience Choice Certificate®. If you know someone who likes to make up their own mind, Xperience Choice Certificates® make the perfect gift!

What is included in the Gift Box? Each Xperience Certificate® and Xperience Choice Certificate® is sent beautifully packaged in the Xperience Days® Gift Pack. This box includes the recipients’ Certificate, redemption instructions, a calendar to mark the date of their reservation and the terms and conditions of Xperience Days®.

What methods of payment do you accept? We accept Visa, MasterCard, American Express and Discover Cards. You may also pay via a PayPal account. Please print out the order confirmation page and keep a copy for your records. You will receive an order confirmation via email and view all previous orders within your account on www.XperienceDays.com

Can I make a reservation for an experience prior to purchase? If you would like to reserve a specific date for the activity prior to purchase, please call Xperience Days® at 866-973-7436 and we will be happy to assist you with a reservation at the time of purchase. Typically, recipients of Xperience Certificates® select the date they would like to reserve the activity after receiving the gift.

Ordering

How do I place an order? Orders may be placed online via www.XperienceDays.com or over the phone with a Customer Service Representative. When ordering online, please select the Xperience Certificate(s)® you would like to purchase, and click the "Add to Cart" button on the product description page. At any time during the shopping process, you may select "View Cart" at the top of the page. This will show you the selections you have made and added to your cart. You always have the option to delete or change any selection you have made prior to finalizing your order.

Do prices include sales tax? All prices are inclusive of sales tax where applicable.

Are there any further charges or fees on the day of the reservation for the experience? Where possible all costs are included in the price of an experience. However, some activities require additional fees to be paid on the day of the reservation for the experience, e.g. New York Helicopter Tours require an additional Heliport Fee of $25.00 and a Security Fee of $2.50 per person on the day. If further charges or fees are required, the amounts will be published within the details of the experience description.

Purchases of souvenirs or extra services directly from the Service Provider on the day of the experience are not included in the price of the experience unless expressly outlined in the description of the Xperience Certificate® received.

What are the delivery and shipping options available? All orders are processed the following business day. Xperience Days® does not process orders on weekends or public holidays. Customers have the option to select from following delivery methods: Saturday Delivery, Priority Overnight, Overnight, 2nd Day, Express Saver (3 Business Days), Ground or eCertificate (an electronic PDF copy of the Xperience Certificate®) followed by Ground shipping. International Delivery is also available.

All domestic US shipments are sent via USPS and Federal Express. FedEx shipments cannot be sent to PO Boxes.

Can I order multiple gifts? You may order as many gifts as you would like, and each can be shipped to directly to the recipient or to you, the purchaser. If you are ordering a large quantity of gifts for personal or corporate giving and wish to speak to a Customer Service Representative, please contact us at 866-973-7436 and we will be happy to assist you.

I’ve finished choosing my Experience Gift. How do I check out? When you are ready to place your order, click "View Cart" followed by “Checkout." Upon signing in you will be taken to a secure order form. Please fill in all required fields. Orders cannot processed without proper shipping and billing information.

How do I receive a record of my purchase? Once you have filled out the order form, click "Submit Order". You will then see the "Order Confirmation" page. Please print this page for your records. We will also send you an order confirmation via email, as well as tracking number(s) for shipment(s). You may also sign in to your Xperience Days Account at any time to view your order history and print order confirmations.

How can I track my order? If you've selected one of the FedEx shipping methods offered, an email with the Federal Express tracking number(s) will be sent to you after you place your order. You may then use this number to track the status of your order via the Federal Express® website. You may also sign in to your Xperience Days Account at any time to view your order history, view tracking information for shipments and track shipments for sent orders.

I haven't received my order, what should I do? If you have not received your order please contact Xperience Days® Customer Service at 866-973-7436 and we will immediately investigate the problem.

My Gift Box was damaged upon arrival, can I receive a replacement? If you have received an item that was damaged during shipping please call Xperience Days® Customer Service immediately at 866-973-7436.

Can I personalize the Xperience Certificate®? Yes, during the checkout process you will have the opportunity to add the recipients name along with a message to personalize the gift.

Are there any restrictions that need to be considered before purchasing or selecting an experience? Some experiences are subject to minimum or maximum requirements, e.g. age, height, weight or health. These restrictions as well as all other pertinent information related to the experience are listed within the description of that activity. Once a reservation is scheduled, you will be liable for charges if the experience must be canceled because the requirements are not met. Full details of restrictions on specific experiences can be found via www.XperienceDays.com or by contacting an Xperience Days® Customer Service Representative at 866-973-7436.

Redeeming

How will the gift recipient know what to do? Each recipient of an Xperience Certificate® or Xperience Choice Certificate® will receive instructions for the use and redemption of their gift. Recipients may also obtain this information on our website or from an Xperience Days® Customer Service Representative.

Can you explain Expiration and Redemption Dates? Xperience Certificates® purchased after November 1st, 2007 can be redeemed for service from the Issue Date. Xperience Certificates® are valid for the experience purchased for twelve (12) months from the date of purchase, i.e. the Issue Date. Xperience Certificates® not redeemed and used with in the twelve (12) month period are valid for services equal to or less than the original purchase price of the Xperience Certificate®. If you have any questions regarding the use of an Xperience Certificate® please contact Xperience Days® Customer Service at 866-973-7436 or email us at LookAfterMe@XperienceDays.com

I've received the wrong item, what should I do? If we have inadvertently sent you the wrong item, we sincerely apologize for any inconvenience this may cause. Please contact an Xperience Days® Customer Service immediately at 866-973-7436 so we may correct the problem.

How do I redeem my certificate and request a reservation? Have your Certificate Number and Redemption Reference ready (both found on your Xperience Certificate®), and click on the Redeem Your Gift link found at the top of each page on our website. Please be prepared to provide three preferred participation dates, in accordance with the information provided in your Gift Box.

Once all of the information requested has been entered, we will confirm receipt of your request via email. Subject to availability, Xperience Days® will then schedule your appointment on your behalf on one of the dates requested. You will receive an email within three to four business days that will inform you of the date, time and location of your reservation. If your requested dates are not available, we will inform you that your request has been cancelled and provide you with alternative dates the experience is offered.

Unattended reservations for experiences held cannot be rescheduled and the value of the original Xperience Certificate(s)® will be forfeited. Xperience Certificates® cannot be exchanged or refunded once a reservation for the experience has been made. Xperience Days® Inc. is not responsible in any way for any appointments made directly with any Service Provider.

What dates are available? Availability for each activity is different due to factors such as weather and seasonality which may affect the Service Providers ability to operate. The most up to date information regarding experience availability can be found on each experience product page or by calling an Xperience Days® Customer Service Representative at 866-973-7436. We do our best to secure preferred dates for all customers. Reservation requests for Xperience Certificates® must be made with Xperience Days® Inc. and must be received a minimum of fourteen (14) days in advance and twenty (20) days notice is recommended for weekends or holiday periods and/or experiences with limited availability.

Additional Information

Are refunds and cancellations possible? We are unable to process any refunds or reimburse any payment transactions on any purchases of Xperience Certificates® or Xperience Choice Certificates®.

Once a reservation has been confirmed there is a $20 processing fee* to make any changes to the date and time reserved or to re-activate the Xperience Certificate® or Xperience Choice Certificate®. Changes to reservations can only be made prior to the cancellation period for the experience reserved. (*Fees may be higher for certain experiences. Please contact us if you have any questions regarding reservation change/cancellation fees for an experience.) Xperience Days® may, for reasons beyond our control, need to cancel a reservation made for an experience. We will notify the redeemer of the Xperience Certificates® as soon as possible in such cases and offer all available alternatives. We do not refund any expenses incurred relating to the canceled reservation.

How do I contact Xperience Days®? Xperience Days® Customer Service Representatives can be reached via email at LookAfterMe@XperienceDays.com, by telephone 866-973-7436 or via Live Chat Monday through Friday, between the hours of 9:00 AM & 5:00 PM EST.

Do you replace lost or stolen Certificates? Unfortunately, Xperience Certificates® and Xperience Choice Certificates® cannot be replaced if lost or stolen after receipt.

I can’t remember my password, how do I sign in? If you have forgotten your password simply go to the SIGN IN page and click on the Forgot Password link. Once you enter the email associated with your account, your password will automatically be sent to you via the email address entered.

I've found an experience for a lower price on another site, do you price match? We aim to provide the best products and service wherever possible. Therefore, we are not always able to provide the lowest prices, nor do we price match. However, if you find the same activity offered for a considerably lower price, please contact us at 866-973-7436.

Do you offer insurance for experience participants? No. It is recommended that the participant of the experience have adequate medical insurance, and in limited cases travel insurance.

Can I exchange my Xperience Certificate®? Yes, you can exchange your Xperience Certificate® for an alternative experience prior to redeeming the certificate. Xperience Certificates® may be used as partial payment towards any activity offered. You will need to pay the difference in the price if the chosen activity is higher in price than the value associated with your Xperience Certificate®. However, a balance will be held in credit to be used against any future purchase if the price of your selected experience is less than the value associated with the original Xperience Certificate®. All original Xperience Certificates® must be returned to Xperience Days® prior to exchange.

Xperience Days® reserves the right to impose an administration fee if you exchange your Xperience Certificate® for another Xperience Certificate® and request a new Gift Box be shipped.

Can I add multiple Xperience Certificates® or Xperience Choice Certificates® together to purchase an alternative experience? Yes, if you have more than Xperience Certificate® or Xperience Choice Certificate® and would like to add their value together to purchase another activity, please call Xperience Days® Customer Service at 866-973-7436.

Can I give my Xperience Certificate® or Xperience Choice Certificate® to someone else? Yes, you can. To transfer your Xperience Certificate® or Xperience Choice Certificate® please call Xperience Days® Customer Service at 866-973-7436.

Will my experience take place in bad weather? Due to the nature of many experiences, participation may be dependent upon the weather. The experience description and reservation confirmation will include advice about weather related cancellations by the Service Provider. It is the responsibility of the Participant(s) to confirm their reservation with the Service Provider if there are any weather related issues or questions on the day of the reservation. Provision of the experience is at the sole discretion of the Service Provider. Participants will be able to re-schedule any experience(s) cancelled by the Service Provider due to weather related issues.

Can I use any remaining credit with Xperience Days® to pay for merchandise or extra services from the Service Provider on the day of my experience? Any remaining credit you may have is stored online with Xperience Days® and can only be used for the purchase of another Xperience Certificate® or Xperience Choice Certificate®. Unfortunately, this credit cannot be used with any of our Service Providers.

Can I change the date of my reservation after it has been scheduled? Once a reservation has been confirmed there is a $20 processing fee* to make any changes to the date and time reserved. Changes to reservations can only be made prior to the cancellation period for the experience reserved. (*Fees may be higher for certain experiences. Please contact us if you have any questions regarding reservation change/cancellation fees for an experience.)

What Corporate Services do you offer? We offer Corporate Days-Out, Corporate Promotion Schemes, and Corporate Incentives and Incentive Programs. In order to learn more about our corporate products and services, please call Xperience Days® Customer Service at 866-973-7436.

How can I recommend a new experience? We are continually looking to update our experience offering and welcome any suggestions or recommendations. Please contact us at 866-973-7436 with any suggestion you have.

Can I use multiple promotional offers towards a purchase? No. Only one promotional offer may be used towards the purchase of an Xperience Certificate® or Xperience Choice Certificate® at a time.

I am a member of the Press, whom should I contact? Please contact:

Xperience Days® Inc. PO Box 774865 Steamboat Springs, CO 80477 Phone: (970) 879-1573 Fax: (970) 879-6029 Press@xperiencedays.com