Experience Gift Giving Informati
Experience Gifts Giving Information &
FAQs
Xperience Days® represents an exciting concept in
gift giving. We believe that gifts should be given, received and above all else
Experienced.
Activity Gifts are fun, interesting, exciting or
even relaxing activities. Experiences are Unique Gifts which
range from the exhilarating to the refined, and all have been selected and
designed for the first-time participant. When you purchase an Experience Gift,
you are buying a Certificate for the recipient which may then be scheduled at their convenience.
Xperience Days® offers a range of over 1,500
Adventure Gifts across the US in
over 50 major metro areas. We offer some familiar experiences such as
Hot Air
Balloon Rides and
Spa Treatments;
unusual activities including
Segway Tours
&
Ghost Tours; and once in a lifetime experiences
such as
NASCAR Driving or incredible
Air Combat Experiences.
We
are constantly adding new experience gifts across the United
States. To stay up to date with all
of the exciting new experiences we add, please register for our
Email Updates, subscribe to our
New Experience
Gifts RSS Feed or view our new
Experience Gifts.
For those that can’t decide, Xperience Days
Choice Certificates allow recipients
to choose from a variety of Experiences Gifts within color-coded Choice Levels.
To enhance the overall gift experience, every
Xperience Certificate® is beautifully presented in our specially designed
presentation Gift Pack.
When you purchase an Xperience Certificate® or
Xperience Choice Certificate® the Gift Pack will include:
-
A Personalized Gift Message
-
A Colorful Description of the Gift
-
A Guide to the Certificate Redemption &
Reservation Process
We are committed to helping make dreams come true
and are continually updating our offerings to ensure we bring you the most
stimulating range of Experience Gifts available. Xperience Days® strives to make
the entire gift giving and receiving process as easy and enjoyable as possible.
Our Customer Service and Support is dedicated to helping customers give the
perfect gift and enjoy and amazing experience. We look forward to making each
gift unforgettable.
Browsing
Why buy Xperience Certificates® or Xperience Choice Certificates®?
Xperience Certificates® and Xperience Choice Certificates® make the perfect gift
for family, friends, loved ones, colleagues, customers and associates. These
unique activity gifts provide the recipient with an experience they will
remember and value for a lifetime.
How
do I find the Perfect Gift?
There are several ways you can search for the perfect gift. You may browse
through the gift categories, or use the
Experience Gift
Finder to search by price, category of experience or location. You may also
use the keyword search located at the top of each page. Alternatively, you may
call a Customer Service Representative at 866-973-7436 for friendly advice.
If you still can’t decide, then you also have the
option to purchase
Xperience
Choice Certificate® and allow the recipient to select their own
activity.
What can
Xperience Choice Certificates® be redeemed for?
Xperience Choice Certificates® are flexible and
allow the recipient to choose from a selection of unique activities within the
Color Choice Level of purchase. However, the recipient of an Xperience Choice
Certificate® may also choose to apply their Certificate towards any activity
offered because Xperience Choice Certificates® may be used as partial payment
towards any experience offered.
Xperience Choice Certificate® recipients will
need to pay the difference in the price if the chosen activity is higher in
price than the value associated with their Xperience Choice Certificate®.
However, a balance will be held in credit to be used against any future purchase
if the price of the selected activity is less than the value associated with
their original Xperience Choice Certificate®. If you know someone who likes to
make up their own mind, Xperience Choice Certificates® make the perfect gift!
What is included in the Gift Box?
Each Xperience Certificate® and Xperience Choice Certificate® is sent
beautifully packaged in the Xperience Days® Gift Pack. This box includes the
recipients’ Certificate, redemption instructions, a calendar to mark the date of
their reservation and the terms and conditions of Xperience Days®.
What methods of payment do you accept?
We accept Visa, MasterCard, American Express and Discover Cards. You may also
pay via a PayPal account. Please print out the order confirmation page and keep
a copy for your records. You will receive an order confirmation via email and
view all previous orders within your account on
www.XperienceDays.com
Can I
make a reservation for an experience prior to purchase?
If you would like to reserve a specific date for the activity prior to purchase,
please call Xperience Days® at 866-973-7436 and we will be happy to assist you
with a reservation at the time of purchase. Typically, recipients of Xperience
Certificates® select the date they would like to reserve the activity after
receiving the gift.
Ordering
How do I
place an order?
Orders may be placed online via
www.XperienceDays.com or over the phone with a Customer Service
Representative. When ordering online, please select the Xperience
Certificate(s)® you would like to purchase, and click the "Add to Cart" button
on the product description page. At any time during the shopping process, you
may select "View Cart" at the top of the page. This will show you the selections
you have made and added to your cart. You always have the option to delete or
change any selection you have made prior to finalizing your order.
Do
prices include sales tax?
All prices are inclusive of sales tax where applicable.
Are there any further charges or fees on the day of the reservation for the
experience?
Where possible all costs are included in the price of an experience. However,
some activities require additional fees to be paid on the day of the reservation
for the experience, e.g.
New York Helicopter Tours require an additional Heliport Fee of $25.00 and a
Security Fee of $2.50 per person on the day. If further charges or fees are
required, the amounts will be published within the details of the experience
description.
Purchases of souvenirs or extra services directly
from the Service Provider on the day of the experience are not included in the
price of the experience unless expressly outlined in the description of the
Xperience Certificate® received.
What are the
delivery and shipping options available?
All orders are processed the following business day. Xperience Days® does not
process orders on weekends or public holidays. Customers have the option to
select from following delivery methods: Saturday Delivery, Priority Overnight,
Overnight, 2nd Day, Express Saver (3 Business Days), Ground or eCertificate (an
electronic PDF copy of the Xperience Certificate®) followed by Ground shipping.
International Delivery is also available.
All domestic US shipments are sent via USPS and Federal
Express. FedEx shipments cannot be sent to PO Boxes.
Can I
order multiple gifts?
You may order as many gifts as you would like, and each can be shipped to
directly to the recipient or to you, the purchaser. If you are ordering a large
quantity of gifts for personal or corporate giving and wish to speak to a
Customer Service Representative, please contact us at 866-973-7436 and we will
be happy to assist you.
I’ve finished choosing my Experience Gift. How do I check out?
When you are ready to place your order, click "View Cart" followed by
“Checkout." Upon signing in you will be taken to a secure order form. Please
fill in all required fields. Orders cannot processed without proper shipping and
billing information.
How do I receive a record of my purchase?
Once you have filled out the order form, click "Submit Order". You will then see
the "Order Confirmation" page. Please print this page for your records. We will
also send you an order confirmation via email, as well as tracking number(s) for
shipment(s). You may also sign in to your
Xperience Days
Account at any time to view your order history and print order
confirmations.
How can I
track my order?
If you've selected one of the FedEx shipping methods offered, an email with the Federal Express tracking number(s) will be sent to you after
you place your order. You may then use this number to track the status of your
order via the
Federal Express® website. You may also sign in to your
Xperience Days
Account at any time to view your order history, view tracking information
for shipments and track shipments for sent orders.
I haven't received my
order, what should I do?
If you have not received your order please contact Xperience Days® Customer
Service at 866-973-7436 and we will immediately investigate the problem.
My Gift Box was damaged upon arrival, can I receive a replacement?
If you have received an item that was damaged during shipping please call
Xperience Days® Customer Service immediately at 866-973-7436.
Can I personalize the
Xperience Certificate®?
Yes, during the checkout process you will have the opportunity to add the
recipients name along with a message to personalize the gift.
Are there any restrictions that need to be considered before purchasing or
selecting an experience?
Some experiences are subject to minimum or maximum requirements, e.g. age,
height, weight or health. These restrictions as well as all other pertinent
information related to the experience are listed within the description of that
activity. Once a reservation is scheduled, you will be liable for charges if the
experience must be canceled because the requirements are not met. Full details
of restrictions on specific experiences can be found via
www.XperienceDays.com or by
contacting an Xperience Days® Customer Service Representative at 866-973-7436.
Redeeming
How will the gift
recipient know what to do?
Each recipient of an Xperience Certificate® or Xperience Choice Certificate®
will receive instructions for the use and redemption of their gift. Recipients
may also obtain this information on our website or from an Xperience Days®
Customer Service Representative.
Can you explain
Expiration and Redemption Dates?
Xperience Certificates® purchased after November 1st, 2007 can be redeemed for service from the Issue Date.
Xperience Certificates® are valid for the experience purchased for twelve (12)
months from the date of purchase, i.e. the Issue Date. Xperience Certificates®
not redeemed and used with in the twelve (12) month period are valid for
services equal to or less than the original purchase price of the Xperience
Certificate®. If you have any questions regarding the use of an Xperience
Certificate® please contact Xperience Days® Customer Service at 866-973-7436 or
email us at
LookAfterMe@XperienceDays.com
I've received the
wrong item, what should I do?
If we have inadvertently sent you the wrong item, we sincerely apologize for any
inconvenience this may cause. Please contact an Xperience Days® Customer Service
immediately at 866-973-7436 so we may correct the problem.
How do I
redeem my certificate and request a reservation?
Have your Certificate Number and Redemption Reference ready (both found on your
Xperience Certificate®), and click on the
Redeem Your Gift
link found at the top of each page on our website. Please be prepared to provide
three preferred participation dates, in accordance with the information provided
in your Gift Box.
Once all of the information requested has been
entered, we will confirm receipt of your request via email. Subject to
availability, Xperience Days® will then schedule your appointment on your behalf
on one of the dates requested. You will receive an email within three to four
business days that will inform you of the date, time and location of your
reservation. If your requested dates are not available, we will inform you that
your request has been cancelled and provide you with alternative dates the
experience is offered.
Unattended reservations for experiences held
cannot be rescheduled and the value of the original Xperience Certificate(s)®
will be forfeited. Xperience Certificates® cannot be exchanged or refunded once
a reservation for the experience has been made. Xperience Days® Inc. is not
responsible in any way for any appointments made directly with any Service
Provider.
What dates are
available?
Availability for each activity is different due to factors such as weather and
seasonality which may affect the Service Providers ability to operate. The most
up to date information regarding experience availability can be found on each
experience product page or by calling an Xperience Days® Customer Service
Representative at 866-973-7436. We do our best to secure preferred dates for all
customers. Reservation requests for Xperience Certificates® must be made with
Xperience Days® Inc. and must be received a minimum of fourteen (14) days in
advance and twenty (20) days notice is recommended for weekends or holiday
periods and/or experiences with limited availability.
Additional
Information
Are refunds and
cancellations possible?
We are unable to process any refunds or reimburse any payment transactions on
any purchases of Xperience Certificates® or Xperience Choice Certificates®.
Once a reservation has been confirmed there is a
$20 processing fee* to make any changes to the date and time reserved or to
re-activate the Xperience Certificate® or Xperience Choice Certificate®. Changes
to reservations can only be made prior to the cancellation period for the
experience reserved. (*Fees may be higher for certain experiences. Please
contact us if you have any questions regarding reservation change/cancellation
fees for an experience.) Xperience Days® may, for reasons beyond our control,
need to cancel a reservation made for an experience. We will notify the redeemer
of the Xperience Certificates® as soon as possible in such cases and offer all
available alternatives. We do not refund any expenses incurred relating to the
canceled reservation.
How do I contact Xperience Days®?
Xperience Days® Customer Service Representatives can be reached via email at
LookAfterMe@XperienceDays.com, by telephone 866-973-7436 or via Live Chat
Monday through Friday, between the hours of 9:00 AM & 9:00 PM EST.
Do you replace lost or
stolen Certificates?
Unfortunately, Xperience Certificates® and Xperience Choice Certificates® cannot
be replaced if lost or stolen after receipt.
I can’t remember my
password, how do I sign in?
If you have forgotten your password simply go to the
SIGN IN
page and click on the
Forgot
Password link. Once you enter the email associated with your account, your
password will automatically be sent to you via the email address entered.
I've found an experience for a lower price on another site, do you price
match?
We aim to provide the best products and service wherever possible. Therefore, we
are not always able to provide the lowest prices, nor do we price match.
However, if you find the same activity offered for a considerably lower price,
please contact us at 866-973-7436.
Do you offer
insurance for experience participants?
No. It is recommended that the participant of the experience have adequate
medical insurance, and in limited cases travel insurance.
Can I exchange my
Xperience Certificate®?
Yes, you can exchange your Xperience Certificate® for an alternative experience
prior to redeeming the certificate. Xperience Certificates® may be used as
partial payment towards any activity offered. You will need to pay the
difference in the price if the chosen activity is higher in price than the value
associated with your Xperience Certificate®. However, a balance will be held in
credit to be used against any future purchase if the price of your selected
experience is less than the value associated with the original Xperience
Certificate®. All original Xperience Certificates® must be returned to Xperience
Days® prior to exchange.
Xperience Days® reserves the right to impose an
administration fee if you exchange your Xperience Certificate® for another
Xperience Certificate® and request a new Gift Box be shipped.
Can I add multiple Xperience Certificates® or Xperience Choice Certificates®
together to purchase an alternative experience?
Yes, if you have more than Xperience Certificate® or Xperience Choice
Certificate® and would like to add their value together to purchase another
activity, please call Xperience Days® Customer Service at 866-973-7436.
Can I give my Xperience Certificate® or Xperience Choice Certificate® to
someone else?
Yes, you can. To transfer your Xperience Certificate® or Xperience Choice
Certificate® please call Xperience Days® Customer Service at 866-973-7436.
Will my experience
take place in bad weather?
Due to the nature of many experiences, participation may be dependent upon the
weather. The experience description and reservation confirmation will include
advice about weather related cancellations by the Service Provider. It is the
responsibility of the Participant(s) to confirm their reservation with the
Service Provider if there are any weather related issues or questions on the day
of the reservation. Provision of the experience is at the sole discretion of the
Service Provider. Participants will be able to re-schedule any experience(s)
cancelled by the Service Provider due to weather related issues.
Can I use any remaining credit with Xperience Days® to pay for merchandise or
extra services from the Service Provider on the day of my experience?
Any remaining credit you may have is stored online with Xperience Days® and can
only be used for the purchase of another Xperience Certificate® or Xperience
Choice Certificate®. Unfortunately, this credit cannot be used with any of our
Service Providers.
Can I change the date of my reservation after it has been scheduled?
Once a reservation has been confirmed there is a $20 processing fee* to make any
changes to the date and time reserved. Changes to reservations can only be made
prior to the cancellation period for the experience reserved. (*Fees may be
higher for certain experiences. Please contact us if you have any questions
regarding reservation change/cancellation fees for an experience.)
What Corporate Services do you offer?
We offer Corporate Days-Out, Corporate Promotion Schemes, and Corporate
Incentives and Incentive Programs. In order to learn more about our corporate
products and services, please call Xperience Days® Customer Service at
866-973-7436.
How can I recommend a new experience?
We are continually looking to update our experience offering and welcome any
suggestions or recommendations. Please contact us at 866-973-7436 with any
suggestion you have.
Can I use
multiple promotional offers towards a purchase?
No. Only one promotional offer may be used towards the purchase of an Xperience
Certificate® or Xperience Choice Certificate® at a time.
I am a member of
the Press, whom should I contact?
Please contact:
Xperience Days® Inc.
50 Harrison Street
Suite 309
Hoboken, New Jersey, 07030
Phone: 201 - 216 - 0053
Fax: 201 - 216 - 0056
Press@xperiencedays.com
