Xperience Days is an exciting concept in gift giving. We believe that gifts should be given, received and above all else Xperienced.

Xperiences are fun, interesting, exciting or even relaxing activities. They range from the exhilarating to the refined, and all have been selected and designed for the first timer. When you purchase an Xperience Gift, you are buying a certificate for the recipient to exchange for one of these activities at their convenience.

Xperiences Days currently offers a range of gifts for the New York Tri-State region and throughout California. However, we also have a selection of Xperiences in other parts of the US, such as our Zero Gravity Xperience in Florida or the incredible Air Combat Xperience - the opportunity to pilot a light fighter aircraft in more that 25 locations nationwide.

We are constantly adding new Xperiences across the country. To stay up to date with all of the exciting new Xperiences we add, please register for our Email Updates.

Our aim is to provide a wide range of Xperience Gifts from a relaxing day at a spa to an exciting drive in a race car; from a chartered sailing excursion to a breathtaking aerobatic plane ride. For those that can’t decide, Xperience Choice Certificates allow recipients to choose from a variety of Xperiences within color Choice Levels.

To enhance the overall gift Xperience, every Xperience Days’ Certificate is beautifully presented in our Xperience Gift Box.

When you purchase an Xperience Certificate the Xperience Days’ Gift Boxes will include:

• A personalized Xperience Certificate
• A colorful description of the specific Xperience purchased
• A guide to the Xperience Certificate Redemption Process with a Calendar
• A booklet illustrating several of our most popular Xperiences

When you purchase an Xperience Choice Certificate the Xperience Days’ Gift Box will include:

• An Xperience Choice Certificate
• A description of what an Xperience Choice Certificate is and the redemption process
• A description of the Xperience Booking Process and Calendar
• A booklet illustrating several of our most popular Xperiences to help you choose

We are committed to helping make dreams come true and are continually updating our offerings to ensure we bring you the most stimulating range of Xperiences available. Xperience Days strives to make the entire gift giving and receiving process as easy and enjoyable as possible. Our service and support is dedicated to helping customers give the perfect gift. We look forward to making each Xperience unforgettable.

FAQs

Why buy Xperience Certificates or Xperience Choice Certificates?
How do I find the perfect Xperience?
What can Xperience Choice Certificates be redeemed for?
What is included in the Xperience Gift Box?
What methods of payment do you accept?
Can I choose the date of the Xperience prior to purchase?

How do I place an order?
Do your prices include sales tax?
Are there any further charges to be paid at the Xperience provider?
What are my delivery / shipping options?
Can I order multiple gifts?
I’ve finished choosing my Xperience Gift. How do I check out?
Do I receive a record of my purchase?
How can I track my order?
I haven't received my order, what should I do?
My Xperience Gift Box was damaged upon arrival, can I receive a replacement?
Can I personalize the Xperience Days Certificate?
Are there any restrictions that need to be considered before purchasing or selecting an Xperience?

How will my gift recipient know what to do?
Can you explain Expiration and Redemption Dates?
I've received the wrong item, what should I do?
How do I book a date for my Xperience?
What dates are available for my Xperience?

Are refunds and cancellations possible?
How do I contact Xperience Days?
Do you replace lost or stolen Certificates?
I can’t remember my password, how do I sign in?
I've found an Xperience for a lower price on another site, do you price match?
Do you offer insurance for Xperience participants?
Can I exchange my Xperience Certificate for a different Xperience?
Can I add multiple Xperience Certificates together to buy an Xperience?
Can I give my Xperience Certificate or Xperience Choice Certificate to someone else?
Will my Xperience take place in bad weather?
Can I use any remaining credit with Xperience Days to pay for merchandise or extra services from the Service Provider on the day of my Xperience?
Can I change the date of my Xperience after it has been booked?
What Corporate Services do you offer?
How can I recommend an Xperience and / or an Xperience Service Provider?
Can I use multiple promotional offers towards a purchase?
I am a member of the Press, whom should I contact?

Why buy Xperience Certificates or Xperience Choice Certificates?
Xperience Certificates and Xperience Choice Certificates make the perfect gift for family, friends, loved ones, colleagues, customers and associates. These gifts provide the recipient with an Xperience they will remember and value for a lifetime.

How do I find the perfect Xperience?
There are several ways you can search for Xperiences. You can browse through the Xperience categories on the left hand column of the site, or use the Xperience Finder to search by price, category of Xperience or location. You may also use the keyword search located at the top of each page. Alternatively, you can call Xperience Days Customer Service Representative at 866 - XPERIENCE for friendly advice.

If you still can’t choose, you can always purchase Xperience Choice Certificates and allow the recipient to select their own Xperience.

What can Xperience Choice Certificates be redeemed for?
Xperience Choice Certificates are flexible and allow the recipient to choose from a selection of Xperiences within the Color Choice Level of purchase. However, the recipient of an Xperience Choice certificate can also choose to apply their certificate towards any Xperience offered because Xperience Choice Certificates can also be used as partial payment towards any Xperience.

Xperience Choice Certificate recipients will need to pay the difference in the price if the chosen Xperience is higher in price than the value associated with their Xperience Choice Certificate. However, a balance will be held in credit to be used against any future purchase if the price of the selected Xperience is less than the value associated with their original Xperience Choice Certificate. If you know someone who likes to make up their own mind, Xperience Choice Certificates make the perfect gift.

What is included in the Xperience Gift Box?
Each Xperience Certificate and Xperience Choice Certificate comes beautifully packaged in the Xperience Days Gift Box. This box includes the recipients’ certificate along with a catalogue of popular Xperiences, redemption instructions, a calendar to mark the date of their Xperience and the terms and conditions of Xperience Certificates and Xperience Choice Certificates.

What methods of payment do you accept?
We accept Visa, MasterCard, American Express and Discover Cards. Please print out the order confirmation page and keep a copy for your records. You will also receive an order confirmation via email.

Can I choose the date of the Xperience prior to purchase?
If you would like to book a specific date for the Xperience prior to purchase, please call an Xperience Days Customer Service Representative or email us at lookafterme@xperiencedays.com so we may assist you. While we will make every attempt to book the Xperience on the date you request, we cannot guarantee availability.

Typically, recipients of Xperience Certificates and Xperience Choice certificates select the date(s) of their Xperience after receiving their gift.

How do I place an order?
To select the Certificates you would like to purchase, click the "Add to Cart" button on the product description page. At any time during the shopping process, you can select "View Cart" from the top menu. This will show you the selections you have made. You always have the option to delete any selection you have made prior to finalizing your order.

Do your prices include sales tax?
All prices are inclusive of sales tax where applicable.

Are there any further charges to be paid at the Xperience provider?
Where possible we try and include all costs in the price of an Xperience to arrive on the day and enjoy their Xperience. Some Xperiences require the payment of a third party fee, e.g. New York Helicopter Tours require an additional Heliport Security Fee of $2.50 per person on the day. Where extra fees are involved we will notify you in the Additional Information section of the Xperience description.

Any further purchases of souvenirs or extra services directly from the supplier are not included in the price of the Xperience unless expressly outlined in the Xperience description.

What are my delivery / shipping options?
All orders will be processed the following business day. We do not process orders on weekends or holidays. Customers have the option to select from four different delivery methods: Overnight, 2nd Day, Express Saver (3 business days)or Ground.

All orders placed are shipped via Federal Express®. Xperience Days only ships orders within the United States.

Can I order multiple gifts?
You may order as many gifts as you would like, and each can be shipped to either directly to the recipient(s) or to you, the purchaser. If you are ordering a large quantity of gifts for personal or corporate giving and wish to speak to a Customer Service Representative, please call us at 888 - 932 - 9777.

I’ve finished choosing my Xperience Gift. How do I check out?
When you are ready to place your order, click "View Cart" and click “Checkout." Upon signing in you will be taken to a secure order form. Please fill in all required fields. We cannot process your order without proper shipping and billing information.

Do I receive a record of my purchase?
Once you have filled out the order form, click "Submit Order". You will then see the "Order Confirmation" page. Please print this page for your records. We will also send you an order confirmation via email, as well as tracking number(s) for your purchase.

How can I track my order?
An email with the Federal Express tracking number(s) will be sent to you after you place your order. You can then use this number to track the status of your order via the Federal Express® website.

I haven't received my order, what should I do?
If you have not received your order please contact Xperience Days Customer Service at 866 - XPERIENCE and we will immediately investigate the problem.

My Xperience Gift Box was damaged upon arrival, can I receive a replacement?
If you have received an item that was damaged during shipping, or you find any of the contents to be missing please call Xperience Days Customer Service immediately at 866 - XPERIENCE so we can replace your order.

Can I personalize the Xperience Days Certificate?
Yes, during the checkout process you will have the opportunity to add the recipients name along with a message in order to personalize your gift.

Are there any restrictions that need to be considered before purchasing or selecting an Xperience?
Some Xperiences are subject to minimum or maximum requirements, e.g. age, height, weight or health. We will advise you before you place your order and / or book your Xperience if any of the aforementioned restrictions apply. Once booked, you may be liable for charges if the Xperience must be canceled because the minimum requirements are not met. Full details of restrictions on specific Xperiences can be found in the Additional Information listed for each Xperience on our website or by calling an Xperience Days Customer Service Representative at 866 - XPERIENCE.

How will my gift recipient know what to do?
Each recipient of an Xperience Certificate or Xperience Choice Certificate will receive an Xperience Gift Box that includes detailed instructions for the use and redemption of their gift. Recipients may also obtain this information on our website or from an Xperience Days Customer Service Representative by calling 866 - XPERIENCE.

Can you explain Expiration and Redemption Dates?
Xperience Certificates can be redeemed for services from the Issue Date. Xperience Certificates are valid until the Expiration Date printed on the front of the Xperience Certificate, which is typically twelve months from the issue date. The Expiration Date does not apply in California, Connecticut, Maine, Massachusetts, Washington or any other states where prohibited by law; applies in New Hampshire only for gift certificates over $100.

Xperience Certificates not redeemed by the Redemption Date listed on the front of the certificate in any state where gift certificates do not expire will only be valid for services equal to or less than the original purchase price of the Xperience Certificate. No extensions will be granted in states where expiration dates apply. For further information on expiration and redemption dates please call 866 - XPERIENCE.

I've received the wrong item, what should I do?
If we have inadvertently sent you the wrong item, we sincerely apologize for any inconvenience this may cause. Please call Xperience Days Customer Service immediately at 866 - XPERIENCE so we can correct the problem.

How do I book a date for my Xperience?
Have your Certificate Number and Redemption Reference ready (both found on your Xperience Certificate), and click on the Redeem Your Gift link found at the top of each page on our website. Please be prepared to provide your three preferred participation dates, in accordance with the information provided in your Xperience Gift Box and listed in the description of your Xperience on our website.

Once all of the information requested has been entered, we will confirm receipt of your request via email. Subject to availability, Xperience Days will then book your appointment on your behalf on one of the dates requested. You will receive an email within three to four business days that will inform you of the date, time and location of your Xperience. If your requested dates are not available, Xperience Days will provide three alternative dates for you.

Please remember bookings can only be made with Xperience Days and not directly with Xperience Days’ Service Providers.

What dates are available for my Xperience?
Availability for each Xperience is different due to factors such as weather and seasonality which may affect the Service Providers ability to operate. The most up to date information regarding Xperience availability can be found on each Xperience product page of our website or by calling an Xperience Days Customer Service Representative at 866 - XPERIENCE. We do our best to secure preferred dates for our customers. Please book your Xperience a minimum of 14 days in advance and further for weekends or holiday periods.

Are refunds and cancellations possible?
We are unable to process any refunds or reimburse any payment transactions on any purchases of Xperience Certificates or Xperience Choice Certificates except as outlined below. If the Xperience Days Gift Box was damaged during shipping, please contact an Xperience Days’ Customer Service Representative at 866 - XPERIENCE.

We may, for reasons beyond our control, need to cancel an Xperience. We will notify the recipient as soon as possible in such cases and offer all available alternatives. We do not refund any expenses incurred relating to the canceled Xperience.

We will re-book, and in limited cases refund the amount paid for an Xperience due to extreme circumstances such as death, injury, or illness. Documentary evidence to support claims relating to the above may be required. Any refunds agreed by Xperience Days Inc. will be refunded to the original purchaser of the Xperience.

How do I contact Xperience Days?
Xperience Days’ Customer Service Representatives can be reached via email at lookafterme@xperiencedays.com or by telephone 866 - XPERIENCE, Monday through Friday, between the hours of 10 am and 6 pm EST.

Do you replace lost or stolen Certificates?
Unfortunately, Xperience Certificates and Xperience Choice Certificates can not be replaced if lost or stolen after receipt. However, if you have received an item that was damaged during shipping, or you find any of the contents to be missing please call Xperience Days Customer Service immediately at 866 - XPERIENCE so we can replace your order.

I can’t remember my password, how do I sign in?
If you have forgotten your password simply go to the SIGN IN page and click on the Forgot Password link. Once you enter the email associated with your account, your password will automatically be sent to you via the email address entered.

I've found an Xperience for a lower price on another site, do you price match?
We aim to provide the best products and service wherever possible. Therefore, we are not always able to provide the lowest prices, nor do we price match. However, if you find an Xperience through someone else for a considerably lower price, please contact us at 866 - XPERIENCE.

Do you offer insurance for Xperience participants?
No. It is recommended that the participant of the Xperience have adequate medical insurance, and in limited cases travel insurance.

Can I exchange my Xperience Certificate for a different Xperience?
Yes, you can exchange your Xperience Certificate for another Xperience. Xperience Certificates can be used as partial payment towards any Xperience. You will need to pay the difference in the price if the chosen Xperience is higher in price than the value associated with your Xperience Certificate. However, a balance will be held in credit to be used against any future purchase if the price of your selected Xperience is less than the value associated with the original Xperience Certificate.

Xperience Days reserves the right to impose an administration fee if you exchange your Xperience Certificate for another Xperience. Your new Xperience Certificate will have the same expiry and redemption dates as your original Xperience Certificate.

Can I add multiple Xperience Certificates together to buy an Xperience?
Yes, if you have more than Xperience Certificate and would like to add their value together to purchase another Xperience, please call Xperience Days Customer Service at 866 - XPERIENCE.

Can I give my Xperience Certificate or Xperience Choice Certificate to someone else?
Yes, you can. To transfer your Xperience Certificate or Xperience Choice Certificate please call Xperience Days Customer Service at 866 - XPERIENCE.

Will my Xperience take place in bad weather?
Many Xperiences are dependent upon the weather. We will advise you if you need to call the venue to check the weather prior to setting out for your Xperience. If your Xperience must be canceled due to poor weather conditions, you will be able to re-book.

Can I use any remaining credit with Xperience Days to pay for merchandise or extra services from the Service Provider on the day of my Xperience?
Any remaining credit you may have is stored online with Xperience Days and can only be used for the purchase of another Xperience Certificate or Xperience Choice Certificate. Unfortunately, this credit cannot be used with any of our Service Providers.

Can I change the date of my Xperience after it has been booked?
If you wish to change the date of your booked Xperience, please call our Customer Service Representatives at 866 - XPERIENCE. You may incur cancellation charges up to the amount of the Xperience depending upon the Xperience and the amount of time prior to booked date that you call to cancel or re-book the Xperience.

What Corporate Services do you offer?
We offer Corporate Days-Out, Corporate Promotion Schemes, and Corporate Incentives and Incentive Programs. In order to learn more about our corporate products and services, please click here, or call 888 - 932 - 9777 to speak with Corporate Customer Service Representative.

How can I recommend an Xperience and / or an Xperience Service Provider?
We are continually looking to update our Xperience offering and welcome any suggestions or recommendations. Please contact partners@xperiencedays.com with any suggestion you have.

Can I use multiple promotional offers towards a purchase?
Only one promotional offer can be used towards the purchase of an Xperience at a time.

I am a member of the Press, whom should I contact?
Please contact:
Xperience Days
50 Harrison Street
Suite 216
Hoboken, New Jersey, 07030
Phone: 201 - 216 - 0053
Fax: 201 - 216 - 0056
Press@xperiencedays.com